Frequently Asked Questions
WHAT DO I NEED TO BRING
Mountain Bike Tours - Comfortable clothing, good footware (joggers are good), water in a plastic container bike bottles (bidons) are the best, small backpack (for jacket etc), sunscreen, sunglasses, camera, jacket/raincoat (if rain/cold), any special medications you might need.
For night tours you should bring a head torch with batteries that will last minimum of 3 hours, and some spare batteries just in case! We do have some head lights, so let us know if you need a light.
HOW FIT DO I NEED TO BE
Our tours vary and we have a tour that will suit any fitness level. We have regular rest stops on our tours and no one is expected to maintain a pace that they are not comfortable with. We have had children as young as 8 and adults up to 70 years old enjoy our tours.....age is no barrier. Our tours take place in the National Parks in this area,and as such, we encounter uphills and downhills. You need to be prepared to ride/walk up and down some hills on your tour.
HOW CAN I PAY FOR MY TOUR
There are several options for you. We accept cash, cheques or direct deposit.
Unfortunately, we don't accept credit cards.
Our bank details are as follows -
Commonwealth Bank, Erina Fair
Account Name - Xterra Adventures
BSB 062-735
Account No. 10026335
**Please remember to include your surname when completing a direct deposit transaction.
WHAT IS THE BOOKING POLICY
A deposit of 50% of the tour/course cost is required to confirm your booking.
If no deposit is received within 10 days of the booking being made, the booking will lapse.
All bookings are deemed tentative until the deposit is paid.
Cancellations made 15 days or more prior to the booking - Loss of 50% of booking fee.
Cancellations made 14 days or less prior to the booking - Loss of booking fee.
Cancellations made due to weather conditions are made by Xterra Adventures only. You may ask for a full refund, or we will transfer your booking to another day.
HOW LONG DO THE TOURS TAKE
Tours vary in length, but generally -
Half day tours are approximately 2 - 4 hours in duration
Full day tours are approximately 6 to 8 hours in duration
We can however, tailor a tour to suit your time frame.
DO I NEED EXPERIENCE
Without sounding too obvious.....you should be able to ride a bike. Please remember that riding off road is very different to riding on the road - the surface is uneven, bumpy and can be slippery.
We will give you a comprehensive briefing before the tour on equipment use, safety and what to expect while on the tour.
We also offer tips to improve your technique to make things easier and more enjoyable for you while on the tour.
WHAT ABOUT THE WEATHER
Mountain Bike Tour / Instruction - Wet weather will have an impact on whether a bike tour proceeds or not. Most of our tours are in National Parks, and as part of our commitment to maintaining these places as they are, we have agreed not to conduct tours in wet weather. If the weather is looking like rain and we have to cancel the tour, we will contact you on the night before the tour to discuss your options.
WHERE DO WE MEET
As our tours depart from different locations around the Central Coast. Please have a look at the tour description on the website for meeting location details. We will also send you an email detailing what to bring, meeting time, and usually a google map showing the meeting place. If you are unsure of where to meet, please don't hesitate to contact us.
If you didn't find the information you were looking for, please use the contact us page.
